Renting with Tortoise
Although finding a place to call home is often a rollercoaster, we strive to make it as straightforward and stress free as possible. Watch our video and Tom will explain how we work. Feel free to search through the current homes available to view. If we do not currently have what you are looking for, please contact us and we will search for your ideal home.
If you would like pets in the property, the rental price of this property increases by £25pcm over the course of the tenancy. This will affect the amount of your holding deposit for application and the amount of your tenancy deposit once the application has been successful. From 1st June 2019, when a tenant makes an application on one of our rental properties we will take a holding deposit of 1 weeks rent to secure your application while the processing, credit checks, employment checks, right to rent checks all take place. You can place holding deposits against multiple properties, however before doing this, be advised that if you withdraw your applications you may lose your holding deposit on other properties. The application process and decision by the landlord before a tenancy begins will be completed within 15 days of the holding deposit being taken or as agreed between Tortoise Property Limited and the prospective tenant.
The deposit will be non-refundable if the applicant withdraws their application, fails the Right to Rent check, provides false or misleading information and / or does not supply the requested information within the agreed timeframe from the day the holding deposit is paid without the agreement in writing of all parties confirming an extension to the time allowed to supply all information. The Holding Deposit will only be returned if the landlord withdraws the property prior to your move in or the move in date has not been confirmed within the agreed timeframe. In these circumstances all monies on account will be returned within 7 days. This holding deposit can then be used to contribute to your deposit when the application is successful and when the tenancy formally commences. All deposits are held by the Deposit Protection Service. We are registered with The Property Ombudsman and our registration number is: D6110. As part of our membership with Safe Agent we are covered by The Safe Agent Client Money Protection Scheme ensuring that monies held in our client accounts are held securely and are fully insured. Our Licence number is: A4526.
You can find our Client Money Protection Certification here click here
These are the only things you will ever be charged for as part of a tenancy:
A refundable Tenancy Deposits (capped at no more than 5 weeks rent)
A refundable Holding Deposit (Capped at no more than 1 weeks rent)
Payments to make changes to the tenancy
Any payments associated with the early termination of a tenancy
Payments in respect of utilities, communication services, TV Licence & Council Tax
Default fee for late payment of rent and replacement of a lost key/security device where required.
UK Money Laundering Regulations and Right to Rent checks. Prospective tenants will be asked to produce identification documents during the referencing process. To avoid any delays in the application process your co-operation will be required. Particulars shown on this web-site do not constitute part or all of a contract or offer. Images, floor plans and details are for reference only, and may differ from an exact match however have been produced to provide a fair representation of the property. Room / area measurements are for guidance only and should be checked by prospective tenants personally to satisfy their requirements. We ask you to make your own enquiries regarding any property advertised, particularly in respect of furnishings to be included/excluded and what parking facilities are available.
Before you enter into any tenancy for one of the advertised properties on this site, the condition and contents of the property will normally be set out in a tenancy agreement and inventory. Please make sure you carefully read and agree with the tenancy agreement and any inventory provided before signing these documents.
Tenancies commenced before 31/05/2019
The fees listed below are applicable for all tenancies that commenced before 31st May 2019 and are either in fixed term contracts or periodic contracts after the AST (Assured Short Hold Tenancy) has ended.
These fees will continue to apply until 31st May 2020.
Our Administration Fee for tenants looking to move into a HMO (House of Multiple Occupants) is £100 + VAT (£120 incl VAT) this includes the following: Inventory (£50 + VAT RRP), Referencing (£25 + VAT RRP) and Administration (£25 + VAT RRP).
Our Administration Fee for tenants looking to move into a residential property for up to two tenants is £300 + VAT (£360 incl VAT) this includes the Referencing (£50 + VAT RRP), Closing inventory (£175 + VAT RRP), Post Tenancy Reference (£25 + VAT), Administration Charge during tenancy for renewals and tenant support (£50 + VAT). For additional tenants of the age of 18 or above there is an additional charge of £100 + VAT per person (£120 inc VAT) for the additional reference (£25 + VAT) and application process which includes the post tenancy Inventory (£25 + VAT), Copy of opening Inventory (£25 + VAT) and administration costs (£25 + VAT).
These fees include all references, the administrative time to support the application, the inventory on checkout of the property and renewals of contract and post tenancy references. Meaning that, throughout your time as a tenant of Tortoise Property, you will only ever pay one Administration fee.
As part of our membership with NALS we are also covered by The Safe Agent Client Money Protection Scheme ensuring that monies held in our client accounts are held securely and are fully insured.
An agent you can trust
So What are My Next Steps?
Be sure to stay connected with us
We have a strong online presence on social media and would love for you to join our online family and keep in touch.
On our social media pages we advertise all properties coming available with us before they're advertised on the major portals, local market news in each area of the city as well as offering advice for home owners, home buyers, landlords and tenants alike in our Facebook group.
Follow the links below to the platform that suits you to stay in touch:
Facebook Group: https://www.facebook.com/groups/tortoisepropertytribe/
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web site Access
1.1 It is not necessary to register with us in order to use most parts of this Website. However, particular areas of this Website will only be accessible only if you have registered.
1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us,
1.7 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability,
or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date. 1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.
Our business’s name is:
Tortoise Property Management & Rentals Ltd
Our business address is:
7 Tabor Court, Hampton Centre, Peterborough, PE7 8GF
Our contact details are:
(01733) 592 020
Tortoise Property Management & Rentals
7 Tabor Court
Company Registration: 05950954
Data controller - A controller determines the purposes and means of processing personal data. Data processor - A processor is responsible for processing personal data on behalf of a controller. Data subject – Natural person Categories of data: Personal data and special categories of personal data Personal data - The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies. Special categories personal data - The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs. Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data. Data - Any information that a user of the website provides to us, through our "Contact" form, booking requests or valuation requests, or through emailing us relating to any person who can be directly or indirectly identified from that information. We/Us/Our - Referring to us Tortoise Property Ltd, 7 Tabor Court, Hampton, Peterborough, CAMBS, PE7 8GF and contactable on 01733 592020. Our VAT number is 912748910. We are a part of the National Approved of Letting Scheme, Safe Agent, TPO Ombudsman. Our ICO registration number is Z1063432. You/Your - A user of the website. The Website - https://www.tortoiseproperty.co.uk.
Tortoise Property Ltd is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: Tortoise Property Ltd, 7 Tabor Court, Peterborough, PE7 8GF. Tel: 01733 592020 Email: hello at Tortoise Property .com. For all data matters contact Michael Matthews on mike dot matthews at tortoiseproperty.com or tel 01733 592020.
We use your personal data for the following purposes:
With reference to the categories of personal data described in the definitions section, we process the following categories of your data: Personal data – Name, address, telephone number, email address, date of birth, National Insurance number, Bank account details, property details, occupation details, payment details, insurance details, safety certificate details (i.e. gas, electricity, legionnaires, EPC etc), ID (passport and/or driving license) Special categories of data – ethnic origin details, any other details obtained as a result of anti-money laundering checks and applicant referencing We have obtained your personal data from you and third party processors; ETSOS and The Lettings Hub You may give us information about you by filling in forms (via email or via our site https://www.tortoiseproperty.co.uk/) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our services, follow and participate in any of our Tortoise Property Ltd social media channels and when you report a problem with our site.
a) Personal data (article 6 of GDPR) Our lawful basis for processing your general personal data: Consent of the data subject; Obtained via email and stored with time stamp digitally Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract: LANDLORD TERMS OF BUSINESS TENANCY AGREEMENT SALES (VENDOR) TERMS OF BUSINESS LETTINGS INVENTORIES SIGNED QUOTATIONS FOR WORKS b) Special categories of personal data (article 9 of GDPR) Our lawful basis for processing your special categories of data: Processing necessary for carrying out obligations under employment, social security or social protection law, or a collective agreement Management of Employees Potential Tenant Referencing Processing necessary for reasons of substantial public interest on the basis of EU or Member State law Anti Money Laundering Checks Tenant Right to Rent Checks More information on lawful processing can be found on the ICO website. Below is a list the third-party suppliers of personal data you use on a regular basis: JP Financial Solutions Rightmove Call Miss Jones Angels Media – ValPal, ChatPal and ExtraPal Fixflo Letting Hub Econveyancer
Your personal data will be treated as strictly confidential. We will only disclose your personal information to third parties when permitted by law including: 1. (a) with your consent; 2. (b) to our suppliers in order for them to help us provide our services to you, this includes: maintenance contractors, tenant application and checking services, anti money laundering checks, customer relationship management tool providers, our providers of file and email storage, providers of accounting and auditing services, mortgage services providers, legal and conveyancing services, property insurance services and utility companies, local and central government.
5.3 We only process personal data for specific purposes – a) As set out in Section 22 of this Policy; & b) For other purposes expressly permitted by GDPR; & c) For the purposes meeting any statutory obligation we have; & d) Complying with any other legal obligation.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
The Money Laundering Regulations
The Estate Agents Act 1979
Consumer Protections Act
Unfair Terms in Consumer Contracts Regulations
Town and Country Panning Regulations
HMRC Accounting Rules
If you are not a customer receiving our services under contract, you are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so will mean that we will not be able to action any requests from you such as book a viewing or market appraisal appointment or send you news/updates regarding our services For our customers and contractors, we require your personal data as it is a contractual requirement Potential buyers of any of our properties are under an obligation to provide personal data to us to enable us to meet our Anti-Money Laundering check obligations. If you fail to adhere, as a consequence we will be unable to proceed with your purchase. Potential Tenants are requested to provide personal data to enable us to perform referencing and ‘Right to Rent’ checks, failure to do so will result in us being unable to process your application.
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
You have a right to ask for a copy of any personal information we hold on you free of charge. Please contact us to make a request on 01733 592020 or hello at tortoise property .com
WE DO NOT TRANSFER PERSONAL DATA OUTSIDE THE EEA.
We know how much data security matters to all our clients. With this in mind we will treat your data with respect and take all reasonable steps to protect it. We secure access to all transactional areas of our websites using ‘https’ technology. Access to your personal data is password-protected, and sensitive data such as payment card information is tokenised to ensure it is protected. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.
To exercise all relevant rights, queries or complaints please in the first instance contact Michael Matthews (mike dot matthews at tortoiseproperty.com or 01733 592020) If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
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In the event of any conflict between the current version of this policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.