Being a landlord is a complicated business these days. We understand your obligations as a landlord and the potential pitfalls. Entering into a professional partnership with Tortoise increases the likelihood of attaining your investment goals. We are accredited experts in our field with tried and tested policies and procedures which are comprehensive and minimise risk.
An agent you can trust
Along with our extensive experience in the sector, we work hard to maintain our professional accreditations which demonstrate our dedication to high standards.
The SAFE AGENT stamp of approval is a nationally recognised endorsement of our professional practices. This approval confirms our membership of the DPS, NALS and the TPO. These memberships have to be active to receive the SAFE AGENT accreditation.
Benefits of Property Management
We understand the many reasons why people become landlords and whether you have a single property or a portfolio, our business is about making your investment work for you.
Our price structure is very straightforward, just like our approach in general. Our property management service is comprehensive, follows our regulator's code of conduct and has been designed to build professional, yet personal relationships between landlords, tenants and ourselves.
Our Fees for Landlords
Our charging structure is transparent and practical
Our management charge starts from 8.5% + VAT (10.2% inc VAT) per calendar month dependant on the monthly rental value of a property:-
8.5% + VAT (10.2% inc VAT) over £1,000 (rental value per calendar month)
9.5% + VAT (11.4% inc VAT) up to £999 (rental value per calendar month)
We have a setup fee of:-
£250 + VAT (£300 inc VAT) for properties with up to 2 bedrooms.
£350 + VAT (£420 inc VAT) for properties with 3+ bedrooms.
Our setup fee includes a digital pictured inventory at check-in, the tenancy agreement, the check in, the pre-check out meeting, the protection and distribution of deposits.
For Full information on our fully managed service fee structure please click here
As part of our membership with Safe Agent we are also covered by The Safe Agent Client Money Protection Scheme ensuring that monies held in our client accounts are held securely and are fully insured.
You can find our Client Money Protection Certification here click here
All deposits are held by the Deposit Protection Service. We are registered with The Property Ombudsman and our registration number is: D6110. As part of our membership with Safe Agent we are covered by The Safe Agent Client Money Protection Scheme ensuring that monies held in our client accounts are held securely and are fully insured. Our Licence number is: A4526.
Changing your Agent
If you're thinking about changing agents, we understand you want something different. There can be many reasons for a change in agent, from rising costs to poor management. Our difference at Tortoise is we believe in a strong partnership with our landlords to give you the best results possible while also setting high standards with our tenants ensuring all our properties are looked after to the best possible standard. Financial changes in the industry due to government changes or rises in agency costs can all have an effect on your investment. This is where our Profit Retention Plan comes in.
Our Profit Retention plan is made up of a full rental price review, an assessment of your current mortgage deal & assessment of your property's condition. This is all to ensure your property is receiving the maximum return on investment pound for pound.
If you need help with what happens next, no problem. As part of the plan we'll discuss the best way to proceed with changing agents. With over a decade in the property industry we pride ourselves on making sure your property's future is well looked after.
As part of our membership with NALS we are also covered by The Safe Agent Client Money Protection Scheme ensuring that monies held in our client accounts are held securely and are fully insured.
Experience our difference today.
So What are My Next Steps?
So What's The Next Steps?
Why not book a meeting with one of our Property Managers for that personal valuation by calling 01733 59 20 20. If you have a property to let, you can click below to get a free online valuation. We won't pressure you to make any decisions so don't worry about giving us your details - and that's a promise.
Instant Desktop Valuation
Book a Personal Valuation
See our latest properties
web site Access
1.1 It is not necessary to register with us in order to use most parts of this Website. However, particular areas of this Website will only be accessible only if you have registered.
1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us,
1.7 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability,
or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date. 1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.
Our business’s name is:
Tortoise Property Management & Rentals Ltd
Our business address is:
7 Tabor Court, Hampton Centre, Peterborough, PE7 8GF
Our contact details are:
(01733) 592 020
Tortoise Property Management & Rentals
7 Tabor Court
Company Registration: 05950954
Data controller - A controller determines the purposes and means of processing personal data. Data processor - A processor is responsible for processing personal data on behalf of a controller. Data subject – Natural person Categories of data: Personal data and special categories of personal data Personal data - The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies. Special categories personal data - The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs. Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data. Data - Any information that a user of the website provides to us, through our "Contact" form, booking requests or valuation requests, or through emailing us relating to any person who can be directly or indirectly identified from that information. We/Us/Our - Referring to us Tortoise Property Ltd, 7 Tabor Court, Hampton, Peterborough, CAMBS, PE7 8GF and contactable on 01733 592020. Our VAT number is 912748910. We are a part of the National Approved of Letting Scheme, Safe Agent, TPO Ombudsman. Our ICO registration number is Z1063432. You/Your - A user of the website. The Website - https://www.tortoiseproperty.co.uk.
Tortoise Property Ltd is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: Tortoise Property Ltd, 7 Tabor Court, Peterborough, PE7 8GF. Tel: 01733 592020 Email: hello at Tortoise Property .com. For all data matters contact Michael Matthews on mike dot matthews at tortoiseproperty.com or tel 01733 592020.
We use your personal data for the following purposes:
With reference to the categories of personal data described in the definitions section, we process the following categories of your data: Personal data – Name, address, telephone number, email address, date of birth, National Insurance number, Bank account details, property details, occupation details, payment details, insurance details, safety certificate details (i.e. gas, electricity, legionnaires, EPC etc), ID (passport and/or driving license) Special categories of data – ethnic origin details, any other details obtained as a result of anti-money laundering checks and applicant referencing We have obtained your personal data from you and third party processors; ETSOS and The Lettings Hub You may give us information about you by filling in forms (via email or via our site https://www.tortoiseproperty.co.uk/) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our services, follow and participate in any of our Tortoise Property Ltd social media channels and when you report a problem with our site.
a) Personal data (article 6 of GDPR) Our lawful basis for processing your general personal data: Consent of the data subject; Obtained via email and stored with time stamp digitally Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract: LANDLORD TERMS OF BUSINESS TENANCY AGREEMENT SALES (VENDOR) TERMS OF BUSINESS LETTINGS INVENTORIES SIGNED QUOTATIONS FOR WORKS b) Special categories of personal data (article 9 of GDPR) Our lawful basis for processing your special categories of data: Processing necessary for carrying out obligations under employment, social security or social protection law, or a collective agreement Management of Employees Potential Tenant Referencing Processing necessary for reasons of substantial public interest on the basis of EU or Member State law Anti Money Laundering Checks Tenant Right to Rent Checks More information on lawful processing can be found on the ICO website. Below is a list the third-party suppliers of personal data you use on a regular basis: JP Financial Solutions Rightmove Call Miss Jones Angels Media – ValPal, ChatPal and ExtraPal Fixflo Letting Hub Econveyancer
Your personal data will be treated as strictly confidential. We will only disclose your personal information to third parties when permitted by law including: 1. (a) with your consent; 2. (b) to our suppliers in order for them to help us provide our services to you, this includes: maintenance contractors, tenant application and checking services, anti money laundering checks, customer relationship management tool providers, our providers of file and email storage, providers of accounting and auditing services, mortgage services providers, legal and conveyancing services, property insurance services and utility companies, local and central government.
5.3 We only process personal data for specific purposes – a) As set out in Section 22 of this Policy; & b) For other purposes expressly permitted by GDPR; & c) For the purposes meeting any statutory obligation we have; & d) Complying with any other legal obligation.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
The Money Laundering Regulations
The Estate Agents Act 1979
Consumer Protections Act
Unfair Terms in Consumer Contracts Regulations
Town and Country Panning Regulations
HMRC Accounting Rules
If you are not a customer receiving our services under contract, you are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so will mean that we will not be able to action any requests from you such as book a viewing or market appraisal appointment or send you news/updates regarding our services For our customers and contractors, we require your personal data as it is a contractual requirement Potential buyers of any of our properties are under an obligation to provide personal data to us to enable us to meet our Anti-Money Laundering check obligations. If you fail to adhere, as a consequence we will be unable to proceed with your purchase. Potential Tenants are requested to provide personal data to enable us to perform referencing and ‘Right to Rent’ checks, failure to do so will result in us being unable to process your application.
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
You have a right to ask for a copy of any personal information we hold on you free of charge. Please contact us to make a request on 01733 592020 or hello at tortoise property .com
WE DO NOT TRANSFER PERSONAL DATA OUTSIDE THE EEA.
We know how much data security matters to all our clients. With this in mind we will treat your data with respect and take all reasonable steps to protect it. We secure access to all transactional areas of our websites using ‘https’ technology. Access to your personal data is password-protected, and sensitive data such as payment card information is tokenised to ensure it is protected. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.
To exercise all relevant rights, queries or complaints please in the first instance contact Michael Matthews (mike dot matthews at tortoiseproperty.com or 01733 592020) If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
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In the event of any conflict between the current version of this policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.