Book a Personal Valuation
Instant Desktop Valuation
For Sale - Property Search
Selling Your Property
To Let - Property Search
Letting Your Property
Maintenance Reporting
You can contact us regarding our services as Estate Agents in Hampton Peterborough here at Tortoise Property by calling us on 01733 59 20 20, our phone lines are available 24/7, 365 days a year. Meaning you will always get to speak to a member of our team, whenever it suits you. Alternatively feel free to use our live chat facility just to the right where we have dedicated professionals ready to take your details to help you with the sale or let of your property. As estate Agents in Peterborough, We pride ourselves on the professional presentation of your property whether it's for sale or to let. Meaning you can be confident that your property is seen by the widest possible audience. We use our Social Media presence to give your property optimum exposure along side our featured and premium listings on the likes of Rightmove. We love being estate agents in Hampton Peterborough, it allows us to be closer to our community and helping family move forward in their lives.
Book a Personal Valuation
If you're thinking about selling your property but aren't sure where to start, then give our FREE Desktop Valuation Tool a go. It takes just 60 seconds to complete. Researching your property value in your lunch break has never been easier! Once you've got that estimate you can then go on and book an appointment with one of our Relationship Mangers so we can discuss everything you need in detail and what you're looking to achieve from the sale of your property. As Estate Agents in Peterborough we pride ourselves on making sure you have the best possible experience when selling your property so you can move your life forward in the most positive way possible. Give us a call today to see how we can help on 01733 592020 and experience #OurDifference and see what we can do for you.
Instant Online Valuation
These terms of use govern your use of our site. These website terms of use have been provided and, approved by solicitors. Please read these terms in full before you use this Website.
If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.
web site Access
1.1 It is not necessary to register with us in order to use most parts of this Website. However, particular areas of this Website will only be accessible only if you have registered.
1.2 This Website may be used for your own private purposes and in accordance with these terms of use.
1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us,
with the exception of personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability,
or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date. 1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.
1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Our business’s name is:
Tortoise Property Management & Rentals Ltd
Our business address is:
7 Tabor Court, Hampton Centre, Peterborough, PE7 8GF
Our contact details are:
Email:
hello@tortoiseproperty.co.uk
Phone:
(01733) 592 020
Address:
Tortoise Property Management & Rentals
7 Tabor Court
Hampton Centre
Peterborough
PE7 8GF
Company Registration: 05950954
Introduction Tortoise Property Ltd ("We") are committed to protecting and respecting your privacy. This policy (together with our terms of use https://www.tortoiseproperty.co.uk/ and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).
Data controller - A controller determines the purposes and means of processing personal data. Data processor - A processor is responsible for processing personal data on behalf of a controller. Data subject – Natural person Categories of data: Personal data and special categories of personal data Personal data - The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies. Special categories personal data - The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs. Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data. Data - Any information that a user of the website provides to us, through our "Contact" form, booking requests or valuation requests, or through emailing us relating to any person who can be directly or indirectly identified from that information. We/Us/Our - Referring to us Tortoise Property Ltd, 7 Tabor Court, Hampton, Peterborough, CAMBS, PE7 8GF and contactable on 01733 592020. Our VAT number is 912748910. We are a part of the National Approved of Letting Scheme, Safe Agent, TPO Ombudsman. Our ICO registration number is Z1063432. You/Your - A user of the website. The Website - https://www.tortoiseproperty.co.uk.
Tortoise Property Ltd is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: Tortoise Property Ltd, 7 Tabor Court, Peterborough, PE7 8GF. Tel: 01733 592020 Email: hello at Tortoise Property .com. For all data matters contact Michael Matthews on mike dot matthews at tortoiseproperty.com or tel 01733 592020.
We use your personal data for the following purposes:
With reference to the categories of personal data described in the definitions section, we process the following categories of your data: Personal data – Name, address, telephone number, email address, date of birth, National Insurance number, Bank account details, property details, occupation details, payment details, insurance details, safety certificate details (i.e. gas, electricity, legionnaires, EPC etc), ID (passport and/or driving license) Special categories of data – ethnic origin details, any other details obtained as a result of anti-money laundering checks and applicant referencing We have obtained your personal data from you and third party processors; ETSOS and The Lettings Hub You may give us information about you by filling in forms (via email or via our site https://www.tortoiseproperty.co.uk/) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our services, follow and participate in any of our Tortoise Property Ltd social media channels and when you report a problem with our site.
a) Personal data (article 6 of GDPR) Our lawful basis for processing your general personal data: Consent of the data subject; Obtained via email and stored with time stamp digitally Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract: LANDLORD TERMS OF BUSINESS TENANCY AGREEMENT SALES (VENDOR) TERMS OF BUSINESS LETTINGS INVENTORIES SIGNED QUOTATIONS FOR WORKS b) Special categories of personal data (article 9 of GDPR) Our lawful basis for processing your special categories of data: Processing necessary for carrying out obligations under employment, social security or social protection law, or a collective agreement Management of Employees Potential Tenant Referencing Processing necessary for reasons of substantial public interest on the basis of EU or Member State law Anti Money Laundering Checks Tenant Right to Rent Checks More information on lawful processing can be found on the ICO website. Below is a list of the third-party suppliers of personal data we use on a regular basis: JP Financial Solutions Rightmove Call Miss Jones (Orca) Angels Media – ValPal, ChatPal and ExtraPal Fixflo Letting Hub Econveyancer Giraffe360 BriefYourMarket LetMC Vebra Alto Hootsuite Agency Signs Ring Central
Your personal data will be treated as strictly confidential. We will only disclose your personal information to third parties when permitted by law including: 1. (a) with your consent; 2. (b) to our suppliers in order for them to help us provide our services to you, this includes: maintenance contractors, tenant application and checking services, anti money laundering checks, customer relationship management tool providers, our providers of file and email storage, providers of accounting and auditing services, mortgage services providers, legal and conveyancing services, property insurance services and utility companies, local and central government.
5.3 We only process personal data for specific purposes – a) As set out in Section 22 of this Policy; & b) For other purposes expressly permitted by GDPR; & c) For the purposes meeting any statutory obligation we have; & d) Complying with any other legal obligation.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
The Money Laundering Regulations |
5 Years |
The Estate Agents Act 1979 |
6 Years |
Consumer Protections Act |
6 Years |
Cancellation Rights |
6 Years |
Equality Act |
6 Years |
Unfair Terms in Consumer Contracts Regulations |
6 Years |
Town and Country Panning Regulations |
6 Years |
EPC Regulations |
6 Years |
TPOS Code |
6 Years |
HMRC Accounting Rules |
7 Years |
If you are not a customer receiving our services under contract, you are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so will mean that we will not be able to action any requests from you such as book a viewing or market appraisal appointment or send you news/updates regarding our services For our customers and contractors, we require your personal data as it is a contractual requirement Potential buyers of any of our properties are under an obligation to provide personal data to us to enable us to meet our Anti-Money Laundering check obligations. If you fail to adhere, as a consequence we will be unable to proceed with your purchase. Potential Tenants are requested to provide personal data to enable us to perform referencing and ‘Right to Rent’ checks, failure to do so will result in us being unable to process your application.
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
You have a right to ask for a copy of any personal information we hold on you free of charge. Please contact us to make a request on 01733 592020 or hello at tortoise property .com
WE DO NOT TRANSFER PERSONAL DATA OUTSIDE THE EEA.
We know how much data security matters to all our clients. With this in mind we will treat your data with respect and take all reasonable steps to protect it. We secure access to all transactional areas of our websites using ‘https’ technology. Access to your personal data is password-protected, and sensitive data such as payment card information is tokenised to ensure it is protected. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.
Any changes we may make to our privacy policy in the future will be posted on our website and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
To exercise all relevant rights, queries or complaints please in the first instance contact Michael Matthews (mike dot matthews at tortoiseproperty.com or 01733 592020) If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
We do not hold any personal data through the use of cookies, nor do we place any cookies on your computer other than what is placed by Google Analytics.
Google analytics uses the following cookies:
We may alter this cookie policy at any time. Any such changes will become binding on you on your first use of our site after the changes have been made. You are therefore advised to check this policy document from time to time
In the event of any conflict between the current version of this policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
If you would like to know more about how we use cookies, please contact us. Contact information is noted above.